Returns & Exchanges
At Gozney, we want you to be fully satisfied with your outdoor cooking experience; if you are not completely happy with your purchase, you may return your items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to begin the process.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all components and manuals are included to avoid restocking fees.
Attach Shipping Label
Download and print your prepaid shipping label from the portal and securely attach it to the outside of your box.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing